Iglooconnect

Project Overview

iglooconnect (IGC) is a web platform that integrates igloo smart locks with third-party services to enable seamless, keyless access control. Although it supported over 25 integration partners, distributed more than 10 million digital keys, and was used across 100+ countries, the platform struggled with significant usability, navigation, and system inefficiencies.

This project explores the redesign of iglooconnect from version 1.0 to 2.0, focusing on resolving core user and business challenges while aligning the product with igloo’s updated brand identity.

My Approach

To understand iglooconnect’s challenges, I immersed myself in the product and its ecosystem by using the platform firsthand, interviewing cross-functional and regional stakeholders, reviewing customer feedback, and benchmarking competitors.

This research revealed core issues across user flows, navigation, content discovery, integrations, and system efficiency highlighting broken workflows, poor discoverability, frustrating navigation, limited visibility into integrations, and an inefficient slot-based system that created friction for both users and the business.

Key Features

• One-click OAuth integration

• Redesigned landing page with clear value proposition

• Simplified navigation and forms to reduce setup friction

• Centralized dashboard for managing integrations with faster performance